Case studies

1. Private equity attempts to acquire a leading card issuer in CEE

We were engaged by a global Private Equity fund who was assessing the opportunity to acquire a leading card issuer operating in a 1st tier market in CEE. The project involved due diligence of operational, risk, customer service and payments processes and reconditions on improvements for value creation over mid-term.

2. Online retailer in SEE

A leading online retailer in South East Europe needed to review its Customer Servicing Model by revisiting key processes, organization structure and implementing an advanced customer contact platform. We assisted by defining business requirements, re-designing processes and supporting the rollout of technology.

3. Benchmarking in CEE for a retail banking group

A large retail banking group required to compare efficiency of its debt collections business across several CEE markets. We not only provided the data but also heled flag problematic areas and suggested improvement initiatives.

4. Telco in West Balkans

With a partner company, we have assisted the rollout of Customer Experience platform by selecting end to end critical processes with corresponding key performance indicators.

5. BCM in Singapore

We have worked with a leading regional financial institution in South East Asia on their Business Continuity Management strategy ensuring compliance with regulation in several SEA countries.